Alec Daniello
About Alec Daniello
Alec Daniello is a Manager of Customer Reliability Engineering at Kong Inc., where he has worked since 2022. He has held various technical roles in the field, including positions at Kong Inc., Broadcom Inc., and CA Technologies.
Current Role at Kong
Alec Daniello serves as the Manager of Customer Reliability Engineering at Kong Inc. since 2022. In this role, he oversees initiatives aimed at enhancing customer satisfaction and reliability in the use of Kong's products and services. His responsibilities include managing a team dedicated to ensuring that customer needs are met effectively and efficiently.
Previous Experience at Kong
Before his current position, Alec worked at Kong Inc. as a Principal Customer Reliability Engineer from 2020 to 2022. During this time, he focused on improving customer experiences and reliability metrics. He also held the role of Manager, Technical Enablement for a brief period in 2022, where he contributed to the training and support of technical teams.
Professional Background
Alec has a diverse professional background in engineering and consulting. He worked as a Lead Technical Consultant at Perficient from 2019 to 2020, and prior to that, he was a Senior API Management Engineer at Broadcom Inc. from 2018 to 2019. His experience also includes a three-year tenure at CA Technologies in a similar engineering role.
Education and Qualifications
Alec Daniello earned a Bachelor's degree in Information Science/Business from the University at Albany, SUNY, where he studied from 2011 to 2015. This educational background provided him with foundational knowledge in both information science and business principles, which he applies in his professional roles.
Early Career Experience
Alec began his career as a Summer Analyst at Citi in 2014, where he worked in the Technology Infrastructure department for two months. This early experience in a financial institution helped him gain insights into technology applications in business environments.