âraš Eftexâri
About âraš Eftexâri
âraš Eftexâri is a Senior Curriculum Developer with over 20 years of experience in application, server, and system support across Linux and Windows platforms. He has held various roles in notable companies, including CA Technologies and Kong Inc., and holds both a Master of Science and Bachelor of Science in Computer Engineering.
Work at Kong
Currently, âraš Eftexâri serves as a Senior Curriculum Developer at Kong Inc., a position held since 2021. In this role, he focuses on developing educational materials and training programs to enhance customer understanding of Kong's products and services. Prior to this, he worked as a Senior Customer Reliability Engineer at the same company from 2020 to 2021, where he contributed to improving customer satisfaction and reliability of services. His experience at Kong has been marked by a commitment to providing effective support and solutions.
Previous Experience at CA Technologies
âraš Eftexâri worked as a Support Engineer at CA Technologies from 2016 to 2019 in Vancouver, British Columbia, Canada. During his three years in this role, he provided technical support for various software applications, demonstrating his expertise in application, server, and system support. His responsibilities included troubleshooting issues and ensuring optimal performance of software solutions for clients.
Education and Expertise
âraš Eftexâri holds a Master of Science in Computer Software Engineering, obtained from Azad University (IAU) between 1995 and 1998. He also possesses a Bachelor of Science in Computer Engineering. His educational background supports his extensive experience in the technology sector, particularly in application, server, and system support across both Linux and Windows platforms.
Background in Platform Support
Before joining Kong, âraš Eftexâri worked as a Platform Specialist at Central 1 Credit Union from 2019 to 2020. In this role, he was responsible for managing and supporting platform operations, ensuring system reliability and performance. His background in platform support complements his technical skills and experience in various engineering roles.
Skills and Recognition
âraš Eftexâri is recognized for his strong skills in issue formulation and the integration of hardware and software components. He is detail-oriented and organized, with a strong focus on documentation. His multitasking abilities and effective verbal and written communication skills have contributed to his success in various technical roles. He also provides 24/7 follow-the-sun support to enterprises, facilitating global collaboration among teams.