Arash Eftekhari
About Arash Eftekhari
Arash Eftekhari is a Senior Customer Reliability Engineer at Kong Inc. with over 14 years of experience in application, server, and system support across various platforms, including Linux and Windows.
Work at Kong
Arash Eftekhari has been employed at Kong Inc. as a Senior Customer Reliability Engineer since 2020. In this role, he is responsible for providing 24/7 follow-the-sun support to enterprises, ensuring effective global team collaboration. His position involves addressing customer reliability issues and integrating hardware and software components to meet organizational objectives. Eftekhari's experience in this role builds on his extensive background in application, server, and system support.
Previous Experience at Central 1 Credit Union
Before joining Kong, Eftekhari worked at Central 1 Credit Union as a Platform Specialist from 2019 to 2020. His tenure lasted one year in Vancouver, British Columbia, Canada. In this role, he applied his skills in documentation and organization, contributing to the platform's operational efficiency.
Experience at CA Technologies
Eftekhari served as a Support Engineer at CA Technologies from 2016 to 2019, where he worked for three years in the Vancouver, Canada Area. His responsibilities included providing technical support and troubleshooting for various software applications. This role further developed his skills in issue formulation and customer service.
Background at IBM Canada Ltd.
From 2011 to 2015, Eftekhari worked at IBM Canada Ltd. as a Windows Server Specialist. His four-year tenure in the Vancouver, Canada Area involved managing Windows server environments and ensuring system reliability. This experience contributed to his overall expertise in server and system support.
Education and Expertise
Eftekhari holds both a Bachelor of Science and a Master of Science in Computer Engineering, having studied at Azad University (IAU) from 1995 to 1998. His academic background laid the foundation for his over 14 years of experience in application, server, and system support on both Linux and Windows platforms. He is recognized for his detail-oriented approach, strong documentation skills, and effective communication abilities.