Arthur Short
About Arthur Short
Arthur Short is a Manager of Customer Experience Operations and Analytics at Kong Inc., where he has worked since 2021. He has a diverse background in business operations, sales, and military service, and he has been self-employed as a Revenue Operations Advisor since 2020.
Work at Kong
Arthur Short has been working at Kong Inc. as the Manager of Customer Experience Operations and Analytics since 2021. In this role, he focuses on empowering global customer success and professional services teams. His responsibilities include supporting their strategy, enhancing processes and workflows, and managing data and tools to optimize performance. His experience in this position spans three years, during which he has contributed to the company's operational efficiency.
Previous Experience in Sales Operations
Before joining Kong, Arthur Short worked at Sqreen as a Sales Operations professional from 2020 to 2021. His role involved streamlining sales processes and improving operational efficiency. Additionally, he held a position at Doctrine as a Business Operations specialist from 2018 to 2020, where he was involved in various operational tasks. He also served as an Account Executive at Doctrine for 10 months in 2018.
Education and Expertise
Arthur Short holds a Degree in Materials Science and Engineering from Nantes Université, which he completed from 2010 to 2012. He also earned a Business School Master's Degree in Business Engineering from OMNES Education, studying from 2013 to 2017. Additionally, he studied Computer Science at 42 in 2019. His military education includes training at Académie militaire de Saint-Cyr Coëtquidan, where he achieved the rank of Officer in 2017.
Military Background
Arthur Short served in the Armée de Terre, where he held the rank of Second Lieutenant from 2017 to 2018 and then progressed to Lieutenant from 2018 to 2019. His military experience provided him with leadership skills and operational knowledge that he has applied in his subsequent roles in business operations and customer experience.
Professional Affiliations
Arthur Short has been a member of the Business Operations Network since 2019. This affiliation allows him to engage with other professionals in the field, share insights, and stay updated on industry trends. His involvement in this network complements his freelance work as a Revenue Operations Advisor, which he has been pursuing since 2020.