Benedict Chan
About Benedict Chan
Benedict Chan is a Senior Manager of Technical Support at Kong Inc. in Sydney, Australia, with over 20 years of international IT experience and a strong background in software development life cycle and agile methodologies.
Work at Kong
Benedict Chan currently serves as the Senior Manager of Technical Support for the Asia-Pacific region at Kong Inc. He has held this position since 2022, contributing to the company's technical support operations in Sydney, New South Wales, Australia. Prior to this role, he worked as the Manager of Customer Reliability at Kong Inc. from 2021 to 2022. His responsibilities include overseeing technical support teams and ensuring customer satisfaction through effective support strategies.
Education and Expertise
Benedict Chan has a strong educational background in engineering and business. He obtained a Bachelor of Engineering in Computer Engineering from UNSW, completing his studies from 1991 to 1994. He furthered his education by earning an MBA from AGSM @ UNSW Business School between 2004 and 2007. Additionally, he achieved a Post-graduate Diploma in Software Technology from The Hong Kong Polytechnic University from 1995 to 1997. His expertise includes extensive knowledge of software development life cycle (SDLC), agile methodologies, and proficiency in various programming languages and application servers.
Background
Benedict Chan has over 20 years of international experience in the IT industry. He has worked in various roles across multiple companies, including Informix (IBM), Tableau Software, Splunk, and Oracle. His career spans several positions, from Customer Services Engineer to Senior Manager, Technical Support. His work has involved significant interaction with stakeholders, engineers, and business managers, showcasing his skills in relationship management and technical support.
Achievements
Benedict Chan has a diverse career history that includes significant roles in technical support and account management. He has worked as a Technical Account Manager at Tableau Software and as a Technical Support Account Manager at Splunk. His certifications include ITIL Foundation, which highlights his commitment to best practices in IT service management. His experience with various software and databases, such as SQL, Oracle, and Tableau, demonstrates his technical proficiency and ability to analyze data effectively.