Cornelia Trifu
About Cornelia Trifu
Cornelia Trifu is a Senior Customer Success Manager at Kong Inc., where she has worked since 2021. With a background in customer success and service delivery across various companies, she actively participates in initiatives supporting women in tech and contributes to key performance indicators in her role.
Work at Kong
Cornelia Trifu has been serving as the Senior Customer Success Manager EMEA - Enterprise & Strategic at Kong Inc. since 2021. In this role, she focuses on enhancing customer satisfaction and retention across the EMEA region. She contributes to key performance indicators such as Net Revenue Retention, Expansions, Cross-Sells, Advocacy, CSAT, and Professional Services revenue. Cornelia acts as a liaison between Product Management and customers, facilitating feature collaboration and communicating the Kong Konnect roadmap. She also invests time in learning about and supporting diversity, equity, and inclusion initiatives at Kong, advocating for women in tech.
Previous Experience
Before joining Kong, Cornelia held various positions in customer success and service delivery across several organizations. She worked at emagine Consulting as a Service Delivery Manager for Financial Services from 2017 to 2019. Prior to that, she was a Customer Success Manager at Chef Software from 2019 to 2021. Her earlier roles include Senior Service Delivery Manager at Tungsten Network and Customer Success Manager at Hewlett-Packard, where she worked in both Bucharest and London. She also gained experience as an Inside Sales Representative at CHROMODOMI GREECE and as a Public Relations Officer at AIESEC.
Education and Expertise
Cornelia Trifu has a solid educational background in project management and digital marketing. She achieved the Prince2 Foundation in Project Management from APMG International in 2015. Additionally, she studied Digital Marketing Fundamentals at City, University of London in 2017. Cornelia holds a degree in Modern Applied Languages (English-Italian) from Universitatea OVIDIUS din Constanta, which she completed from 2004 to 2008. Her educational qualifications support her expertise in customer success management and strategic delivery.
Community Involvement
Cornelia is an active participant in the Customer Success Community and the Women in API group. She engages in interviews and events related to Customer Success, APIs, and Women in Tech. Notably, she orchestrated a panel luncheon during Kong Summit to highlight women in tech leadership, addressing the challenges and opportunities faced by women in leadership roles within the technology sector. Her involvement reflects her commitment to fostering community and supporting women in technology.
Skills and Contributions
Cornelia Trifu has demonstrated experience in identifying and mapping customer organizational structures. She possesses the ability to bridge turnover at any level of an organization, enhancing customer engagement and satisfaction. Her contributions extend to orchestrating initiatives that promote diversity and inclusion within the tech industry, particularly advocating for women in tech. Her skills in customer success management and strategic communication are vital to her role at Kong.