Dave Goodhand
About Dave Goodhand
Dave Goodhand is the Director of Technical Support at Kong Inc., where he has worked since 2022. He has extensive experience in customer support roles across various companies, including Neocol UK Ltd, Unravel Data, and Hortonworks.
Current Role at Kong Inc.
Dave Goodhand serves as the Director of Technical Support at Kong Inc. since 2022. In this role, he is responsible for overseeing the technical support operations, ensuring that corporate clients receive tailored end-to-end support experiences. His leadership focuses on enhancing customer satisfaction and fostering strong relationships that contribute to repeat business.
Previous Experience at Kong Inc.
Before his current position, Dave Goodhand worked at Kong Inc. as a Senior Customer Reliability Manager from 2021 to 2022. During this time, he was based in London, England, and contributed to improving customer reliability and support processes within the organization.
Career Background in Technical Support
Dave Goodhand has extensive experience in technical support roles across various organizations. He worked at Hortonworks in multiple capacities, including Premier Support Manager for EMEA & APAC, Technical Support Lead for EMEA, and Technical Support Engineer. His tenure at Hortonworks spanned from 2013 to 2018, during which he developed expertise in support management and customer relations.
Experience in Customer Success Management
Dave Goodhand held the position of Head of Customer Success at Unravel Data from 2019 to 2020. His role involved ensuring customer satisfaction and success through effective support strategies. Additionally, he worked as a Technical Success Manager for EMEA at Imply from 2020 to 2021, further enhancing his skills in managing customer relationships.
Educational Background
Dave Goodhand studied at Churcher's College, where he focused on Maths, Physics, and Chemistry from 1998 to 2000. This educational foundation has contributed to his analytical skills and technical expertise in the field of support management.