Dev Datta
About Dev Datta
Dev Datta serves as the Senior Manager of Customer Experience at Kong Inc. in Singapore, bringing extensive experience from various roles in business development and management across multiple companies, including IBM and Red Hat.
Work at Kong
Dev Datta currently serves as the Senior Manager of Customer Experience at Kong Inc., a position he has held since 2022. In this role, he focuses on enhancing customer interactions and ensuring a high-quality experience for clients. His work involves developing strategies that align with customer needs and expectations, contributing to the overall success of the organization.
Previous Experience in Customer Experience and Business Development
Before joining Kong Inc., Dev Datta held various positions that contributed to his expertise in customer experience and business development. He worked at Red Hat as a Business Development Manager in Canada from 2021 to 2022. Prior to that, he was a Business Development Manager at Tech Mahindra Business Services from 2005 to 2007. His experience spans multiple industries, enhancing his skills in customer engagement and business strategy.
Education and Expertise
Dev Datta holds a Master of Business Administration (MBA) from the Welingkar Institute of Management, where he studied Business, Management, Marketing, and Related Support Services. He also completed Executive Education in Artificial Intelligence: Implications for Business Strategy at MIT Sloan School of Management. Additionally, he has certifications in the 7 Habits of Highly Effective People and BSM & ITIL V.3, which further bolster his management and operational skills.
Background in Technology and Cloud Solutions
Dev Datta has extensive experience in technology and cloud solutions, having worked in various roles that emphasize hybrid and multi-cloud economics. His tenure at IBM as Business Leader for Resiliency Software Services from 2013 to 2020 allowed him to develop expertise in business continuity, resiliency, and cyber recovery. He has also engaged in advisory roles focusing on Internet of Things and blockchain technology.
Achievements and Recognition
Dev Datta has been recognized as an IBM Super Learner for his commitment to ongoing education and product certifications. His collaborative work with C-Suite executives as an Industry Think Tank member highlights his ability to act as a consultant to various stakeholders. He has demonstrated leadership in managing complex agreements and contracts, showcasing his skills in teamwork and mentorship.