Neil Sanchez
About Neil Sanchez
Neil Sanchez is a Senior Customer Success Manager at Kong Inc., with a diverse background in customer success and sales across various tech companies. He emphasizes customer adoption and relationship-building, while proudly representing Latino diversity in the tech industry.
Work at Kong
Neil Sanchez has been serving as a Senior Customer Success Manager at Kong Inc. since 2022. In this role, he focuses on ensuring customer satisfaction and success, emphasizing the importance of adoption, utilization, scalability, and overall customer success. His responsibilities include building strong relationships with clients to exceed retention, expansion, and sales targets.
Previous Experience in Customer Success
Prior to his current position, Neil Sanchez worked at Cloudflare, Inc. as a Customer Success Manager from 2019 to 2022. He also held roles at Sumo Logic, where he served as both Corporate Sales Manager and Customer Account Manager between 2015 and 2017. His experience in customer success spans various organizations, contributing to his expertise in the field.
Background in Sales and Management
Neil Sanchez has a diverse background in sales and management, having worked in various capacities across multiple companies. He was an Inside Sales Representative at Dell, Inc. and served as a Territory Manager at LucidWorks. His experience includes roles at CipherCloud and WhiteHat Security, where he focused on enhancing customer experiences and driving sales.
Education and Expertise
Neil Sanchez emphasizes the significance of customer success in the tech industry. He identifies as a proud Latino, highlighting the importance of diversity and representation in technology. His extensive experience in customer success and sales management equips him with the skills necessary to foster strong client relationships and achieve organizational goals.
Career Progression
Neil Sanchez's career spans over two decades, beginning with his role as a Consulting Manager at Softline. He has held various positions in sales and customer success across notable companies such as Adobe Systems, 8x8, and Dell. His career trajectory reflects a consistent focus on customer engagement and success across different sectors within the tech industry.