Paul Kaiser
About Paul Kaiser
Paul Kaiser is a Senior Customer Reliability and Support Engineer at Kong Inc., where he has worked remotely since 2022. He has a diverse background in technical support and engineering, with previous roles at GitHub, Elastic, and other companies.
Work at Kong
Paul Kaiser currently holds the position of Senior Customer Reliability and Support Engineer at Kong Inc. He has been with the company since 2022, contributing to the remote support and reliability of customer services. His role involves ensuring customer satisfaction and addressing technical issues effectively.
Previous Experience at GitHub
Before joining Kong, Paul Kaiser worked at GitHub as an Enterprise Support Engineer from 2016 to 2018. During his two-year tenure, he focused on providing support to enterprise clients, helping them navigate technical challenges and optimize their use of GitHub's platform.
Career at Elastic
Paul Kaiser served as a Support Engineer at Elastic from 2018 to 2022. Over the course of four years, he was responsible for assisting customers with technical inquiries and ensuring the effective use of Elastic's products and services.
Educational Background
Paul Kaiser studied at Eastern Illinois University, where he completed a Bachelor of Arts (BA) degree through the Board of Trustees Program from 1998 to 2001. He also attended Southern Illinois University, Carbondale, where he earned a Bachelor of Science (BS) in Mechanical Engineering from 1989 to 1992.
Technical Writing and Early Career
Paul Kaiser began his career as a Technical Writer at Incsub in 2012, where he worked for four months. He also held various technical roles, including Web Developer at the City of Champaign from 2004 to 2011 and Senior Technical Lead at Pixo from 2011 to 2014.