Raunak Gupta
About Raunak Gupta
Raunak Gupta serves as the Head of Customer Success for EMEA at EliteGTM, where he has been a founding member since 2024. He has extensive experience in customer success roles at various companies, including AppDynamics and Kong Inc., and holds advanced degrees from UCL and Duke University.
Work at EliteGTM
Raunak Gupta serves as a Founding Member at EliteGTM, a role he has held since 2024. In this position, he contributes to the company's strategic direction and customer success initiatives in the United Kingdom. His experience in customer success management enhances the company's ability to meet client needs effectively.
Work at Kong Inc.
Raunak Gupta is currently the Head of Customer Success, EMEA at Kong Inc., a position he has occupied since 2023. In this role, he oversees customer success strategies across the EMEA region, focusing on enhancing customer engagement and satisfaction. Previously, he worked as a Strategic Customer Success Manager at Kong from 2022 to 2023, where he contributed to customer relationship management.
Experience at AppDynamics
Raunak Gupta has extensive experience at AppDynamics, where he held several roles from 2019 to 2022. He began as a Customer Success Manager for the UK&I, later advancing to Manager of Customer Success for Northern Europe. His final role at AppDynamics was as Principal Customer Success Manager, EMEAR & Full Stack Observability Lead. During his tenure, he significantly increased software adoption across strategic accounts.
Education and Expertise
Raunak Gupta holds a Master of Science (MSc) in Technology Entrepreneurship and a Master of Engineering (MEng) in Computer Science from UCL. He also completed the Adaptive Strategic Execution Program at Duke University's Fuqua School of Business. His educational background supports his expertise in customer success and strategic execution.
Background and Previous Ventures
Before his current roles, Raunak Gupta was the Managing Director at Andraunak Limited from 2015 to 2019. He founded a company that provided Pre-Sales-As-A-Service, achieving over 8 million USD in sales over four years. His entrepreneurial journey includes lessons learned from a challenging first year in business, emphasizing the importance of committed co-founders.