Wenhan Shi
About Wenhan Shi
Wenhan Shi is a Solution Engineer at Kong Inc., with a background in technical support and software development spanning over a decade. He has held positions at notable companies such as SUSE, Red Hat, Rancher Labs, Canonical Ltd., and Hitachi, and has advanced degrees in information science and computer software technology from Hokkaido University.
Work at Kong
Wenhan Shi has been employed at Kong Inc. as a Solution Engineer since 2022. In this role, he serves as the first contact point for managing production environment issues for a major enterprise customer. His responsibilities include diagnosing, reproducing, and resolving customer issues related to Linux Cloud productions.
Previous Experience
Prior to his current position at Kong, Wenhan Shi worked at SUSE as a Senior Technical Support Engineer from 2021 to 2022. He also held the role of Technical Support Engineer at Red Hat in Tokyo from 2017 to 2018. Additionally, he worked at Rancher Labs as a Senior Technical Support Engineer for six months in 2020 and served as a Senior Technical Account Manager at Canonical Ltd. from 2018 to 2020.
Education and Expertise
Wenhan Shi studied at Hokkaido University, where he earned a Master's degree in Information Science from 2008 to 2010. He also obtained a Bachelor of Technology (BTech) in Computer Software Technology/Technician from the same institution, studying from 2004 to 2008. His educational background supports his extensive experience in Linux kernel module development and hardware driver development.
Technical Skills and Experience
Wenhan Shi has significant expertise in diagnosing and resolving issues in Linux Cloud productions. He has five years of experience in Linux kernel module development, which includes requirements definition, specification design, coding, and testing. Additionally, he possesses two years of experience in hardware driver development for flash memory storage systems.
Career Background
Before transitioning into technical support roles, Wenhan Shi worked as a Senior Software Developer at Hitachi from 2010 to 2017. His career spans various companies and roles, primarily focused on technical support and software development within the technology sector in Japan.