Heather Maitre
About Heather Maitre
Global IT leader with 10 years KPMG IT strategy and leadership experience, ex-Columbia University Chief Information Officer (CIO) with a career of driving business success in corporate, academic, healthcare and startup environments. Leader of global, cross-functional teams with experience building technology and operational departments. Mentors talent in supportive environments for individual as well as organizational success. Award-winning IT strategist directing industry-first transitions to digital service delivery models, including pioneering academic technology information systems and infrastructure at Columbia University, and global e-learning strategy and platforms at KPMG that won multiple awards. Technology leader with "uncanny ability to drive tangible results" through technological innovation, including business process re-engineering, intelligent automation, digital marketing, HR information systems, and e-learning systems. Selected Career Achievements: • Generated thought leadership around healthcare operations challenges via primary industry research and practical study of revenue cycle management challenges with clinics, hospitals and payors • Defined vision and led transition to complete digital e-learning services at Columbia University, including first web-based student registration with secure access management, and groundbreaking digital curriculum management. • Developed and deployed Encore Award-winning digital learning strategy with thousands of hours of digitalized content, saving $50M in travel, staffing, and telecom expense over 3 years. • Drove crucial strategic pivot from product to problem solving sales model to support customized client service offerings, and developed effective marketing collateral, increasing sales by $37M in 2 years. • Selected for Q4 2019 and Q1 2021 Evotek Leadership Awards as most valuable player despite very recent hire for leading fastest-growing new business segments.