Kyle Blake
About Kyle Blake
Kyle Blake is the Director of Technical Support at Korbyt, where he focuses on simplifying technology for end-users. He has extensive experience in customer support and logistics, having worked at companies like Optum, Vivify Health, and Apple Inc.
Work at Korbyt
Kyle Blake serves as the Director of Technical Support at Korbyt, a position he has held since 2021. In this role, he focuses on enhancing user experiences by simplifying technology for end-users. His responsibilities include overseeing technical support operations and ensuring that customers receive effective assistance with their technology needs. His approach emphasizes empowering consumers with knowledge to boost their confidence in using technology.
Previous Experience in Technical Support
Before joining Korbyt, Kyle Blake held various positions that contributed to his expertise in technical support. He worked at Optum as the Manager of Customer Logistics and Technical Escalations for five months in 2021. Prior to that, he served as the Customer Support Manager at Vivify Health from 2015 to 2021, where he managed customer support operations for six years. His experience also includes a role as a Product Coordinator at Meta Watch from 2013 to 2015 and as a Genius at Apple Inc. from 2011 to 2013.
Education and Expertise
Kyle Blake studied at Oklahoma City University from 2006 to 2010, where he achieved a degree in Psychology. His educational background includes coursework in Counseling Psychology, Recording, and Philosophy. This diverse education supports his philosophy of transforming complex technology into user-friendly tools, which is central to his approach in technical support.
Background in Customer Support
Kyle Blake has extensive experience in customer support, having worked in both startup environments and large corporations. His focus has been on simplifying technology for end-users, which aligns with his belief in empowering consumers with knowledge. This background has equipped him with the skills necessary to address customer needs effectively and enhance their overall experience with technology.