Mark King
About Mark King
Mark King serves as the Vice President of Sales Europe at Korbyt, where he has worked since 2020. He has held senior management roles at various companies, including Aspect Software and Connect Managed Services, and is known for his contributions to customer service excellence.
Work at Korbyt
Mark King serves as the Vice President of Sales Europe at Korbyt, a position he has held since 2020. Based in London, England, he is responsible for overseeing sales operations across Europe. His role involves developing sales strategies and driving revenue growth for the company. Korbyt focuses on providing digital experience solutions, and King's leadership contributes to enhancing customer engagement and satisfaction.
Previous Experience at Aspect Software
Prior to his current role, Mark King worked at Aspect Software as Senior Vice President for Europe and Africa from 2008 to 2016. During this eight-year tenure, he was based in London and played a significant role in managing operations and driving sales in the region. His experience at Aspect Software equipped him with valuable insights into customer service and engagement strategies.
Career Background
Mark King has a diverse career history that includes senior management roles at various organizations. He worked at Connect Managed Services as Director of Direct Sales from 2017 to 2020 and held the position of Director of Client Services at ProtoCall One for one year from 2016 to 2017. Additionally, he served as General Manager at Rockwell from 2001 to 2004. His background also includes experience at Nortel Networks and British Airways.
Industry Contributions and Advocacy
Mark King is known for his advocacy for customer satisfaction and excellence in customer service. He regularly delivers keynote speeches at industry conferences, sharing insights and strategies aimed at enhancing customer service. He has been instrumental in changing customer engagement strategies for major brands, including HSBC and Radisson Blu Edwardian, showcasing his expertise in the field.
Geographical Experience
Throughout his career, Mark King has worked across Europe and North America, collaborating with top-performing customer service departments. His international experience has provided him with a broad perspective on customer engagement practices and strategies, allowing him to effectively address the needs of diverse markets.