Steve Walker
About Steve Walker
Steve Walker is the Director of Customer Success at Korbyt, where he has worked since 2021. He specializes in reducing churn and expanding top strategic accounts, leveraging his extensive experience in customer success management.
Current Role at Korbyt
Steve Walker serves as the Director of Customer Success at Korbyt, a position he has held since 2021. In this role, he is based in Dallas, Texas, and focuses on reducing customer churn while facilitating expansion for top strategic accounts. He is responsible for ensuring the successful adoption of the Korbyt platform among enterprise customers, leveraging his expertise to drive consultative experiences and partnerships that enhance product health.
Previous Experience in Customer Success
Before joining Korbyt, Steve Walker worked as a Senior Customer Success Manager from 2016 to 2021 in the Dallas/Fort Worth Area. His earlier experience includes a role as Manager of Customer Success from 2014 to 2016. These positions allowed him to develop skills in customer engagement and account management, contributing to his current focus on customer success strategies.
Background in Account Management
Steve Walker has a solid background in account management, having worked as a Senior Account Executive and Account Manager at Parago from 2005 to 2009. He also held the position of Client Services Manager at HRsmart from 2010 to 2013. His experience in these roles has equipped him with the knowledge and skills necessary for effective customer relationship management.
Educational Background
Steve Walker studied at the University of North Texas, where he achieved a degree in Communications in 1998. This educational foundation has contributed to his effective communication skills and ability to foster relationships in his professional roles.