Alexis Miranda
About Alexis Miranda
Alexis Miranda is a Senior Customer Success Manager at Kpler, with extensive experience in customer success roles across various companies. She holds a degree in Marketing and Corporate Communications from Universidad Autónoma de Occidente and has a strong focus on enhancing customer satisfaction through software solutions.
Current Role at Kpler
Alexis Miranda currently serves as a Senior Customer Success Manager at Kpler, a position held since 2023 in Houston, Texas. In this role, Miranda focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Kpler's software solutions to meet their business objectives. This position builds on previous experience in customer success and account management, allowing Miranda to leverage a comprehensive understanding of client needs.
Previous Experience at Kpler
Prior to the current role, Alexis Miranda worked at Kpler as a Customer Success Manager from 2021 to 2023. During this time, Miranda was responsible for fostering strong relationships with clients and providing support to help them navigate Kpler's offerings. This role contributed to Miranda's expertise in customer success strategies within the commodities market.
Career Background
Alexis Miranda has a diverse career history in customer success and consulting. Before joining Kpler, Miranda worked as a Customer Success Analyst at HCSS from 2017 to 2021, where responsibilities included analyzing customer feedback and improving service delivery. Additionally, Miranda held the position of Account Executive at Comfandi from 2013 to 2014, focusing on client relations and sales.
Education and Expertise
Alexis Miranda studied at Universidad Autónoma de Occidente, where a degree in Communications was achieved from 2006 to 2011. The academic background includes a focus on Marketing and Corporate Communications. This education has equipped Miranda with the skills necessary to effectively communicate and engage with clients across various commodities markets.
Early Career at ECO Resultores
Alexis Miranda began the professional journey as a Junior Consultant at ECO Resultores, working from 2011 to 2012 in Bogotá D.C. Area, Colombia. This early experience provided foundational skills in consulting and client engagement, contributing to Miranda's later success in customer-focused roles.