Anastasia Samoylova
About Anastasia Samoylova
Anastasia Samoylova is a Senior Customer Support Representative specializing in Quality Assurance and Training at Kpler, with a background in customer support and quality assurance across various companies. She holds two Bachelor's degrees in English Philology and General Tourism and has been actively involved in team projects and the professional development of support agents.
Work at Kpler
Anastasia Samoylova currently holds the position of Senior Customer Support Representative (Quality Assurance & Training) at Kpler, where she has been employed since 2024. In this role, she is responsible for quality assurance and training within the customer support team. Prior to her current position, she worked as a Customer Support Representative at Kpler from 2023 to 2024. Her contributions include creating and presenting monthly reports to management, which are integral to the quality assurance process.
Previous Experience in Customer Support
Before joining Kpler, Anastasia Samoylova gained extensive experience in customer support roles. She worked at MarineTraffic as a Customer Support Representative from 2020 for four years. Additionally, she served as a Quality Assurance Compliance Specialist at airtickets® from 2016 to 2018. Her earlier experience includes working as a Customer Care Specialist at Welcome Pickups in 2020 and as a Reservation Executive for the Russian and English markets at tripsta from 2012 to 2016.
Education and Expertise
Anastasia Samoylova holds two Bachelor's degrees. She studied English Philology at Uzbek State University of Foreign Languages from 2006 to 2010. She also attended TEI Athens, where she focused on the Department of General Tourism, completing her studies from 2011 to 2017. Additionally, she studied Modern Greek Language and Literature at Filosofiki School for one year in 2010-2011. Her educational background supports her expertise in customer support and quality assurance.
Contributions to Team Projects
In her current role at Kpler, Anastasia Samoylova actively participates in team projects and performs additional related duties beyond her primary responsibilities. She plays a significant role in the growth and development of support agents, focusing on their professional advancement. Her involvement in team initiatives demonstrates her commitment to enhancing the overall effectiveness of the customer support team.