Anil Sivarajah
About Anil Sivarajah
Anil Sivarajah serves as the Global Customer Success Lead for Strategic Accounts at Kpler, where he focuses on client outcomes and retention strategies. He has extensive experience in customer success management, having previously held roles at TeletrackLIVE and Selex ES, and has a background in software engineering.
Current Role at Kpler
Anil Sivarajah serves as the Global Customer Success Lead for Strategic Accounts at Kpler, a position he has held since 2024. In this role, he focuses on facilitating client outcomes and realizing value propositions to enhance customer retention and net revenue retention. His responsibilities include managing a team of Customer Success Managers who oversee strategic client portfolios, ensuring that clients receive optimal support and engagement.
Previous Experience at Kpler
Prior to his current role, Anil Sivarajah worked at Kpler as a Customer Success Manager from 2021 to 2023 and as a Senior Customer Success Manager from 2023 to 2024. During his tenure, he developed a strong focus on reducing time-to-value for new clients through effective training, demonstrations, and implementation consultancy. He also acted as a subject matter expert for Kpler's web application, Excel add-in, and REST API/Python SDK/Snowflake Data Share.
Career Background
Anil Sivarajah began his career at Selex ES, where he completed an Advanced Apprenticeship from 2009 to 2013. He then transitioned to Darwin Recruitment as a Sales Executive from 2013 to 2016. Following this, he worked at TeletrackLIVE as a Commercial & Customer Success Manager from 2016 to 2021. His diverse experience in customer success and sales has contributed to his expertise in managing client relationships and enhancing customer satisfaction.
Education and Training
Anil Sivarajah studied at Prospects College and later attended Barking Abbey School. He also pursued further education in Computer Software Engineering at freeCodeCamp, where he achieved the designation of Full Stack Web Developer from 2020 to 2021. This educational background has equipped him with technical skills that complement his customer success roles.
Collaboration and Coordination
In his current role, Anil coordinates with internal stakeholders from Engineering, Product, and Data teams to enhance customer success initiatives. His collaborative approach ensures that customer feedback is integrated into product development and service delivery, ultimately improving client satisfaction and outcomes.