Jance Ho
About Jance Ho
Jance Ho is a Customer Success Manager currently working at Kpler in Singapore. With a background in customer service and management, she has held various roles in notable organizations including TSA Solutions and ICIS.
Work at Kpler
Jance Ho has been employed at Kpler as a Customer Success Manager since 2021. In this role, Jance is responsible for ensuring customer satisfaction and facilitating successful product adoption. Kpler specializes in providing data and analytics solutions for the commodity markets, and Jance's expertise contributes to enhancing client relationships and driving customer success initiatives.
Previous Employment Experience
Prior to joining Kpler, Jance Ho worked at ICIS as a Customer Service Executive from 2019 to 2021. Before that, Jance served as a Service Delivery Manager at TSA Solutions from 2014 to 2019, where responsibilities included managing service delivery operations in Singapore. Earlier in their career, Jance held positions at Essential Werkz Pte Ltd as an Assistant Manager and at Mandarin Oriental Hotel Group as a Guest Service Executive.
Education and Expertise
Jance Ho holds a Bachelor’s Degree in Marketing from Upper Iowa University, which was completed in 2009. Additionally, Jance studied Hospitality Administration/Management at The University of Hong Kong, earning an Advance Diploma in 2007. Furthering professional development, Jance completed the WSQ Advance Certificate in Training and Assessment at the Institute for Adult Learning Singapore from 2015 to 2016.
Career Development in Hospitality
Jance Ho began their career in the hospitality industry, working as a Reservation Clerk at The Mira Hong Kong from 2006 to 2008. This role provided foundational experience in customer service and hospitality management. Jance later transitioned to Mandarin Oriental Hotel Group as a Guest Service Executive, where they further developed skills in customer engagement and service delivery.