Maite Fernandez Bertolotti
About Maite Fernandez Bertolotti
Maite Fernandez Bertolotti is a Global Customer Success professional with extensive experience in client relationship management and problem-solving. She has worked for various organizations, including RELX and Kpler, and holds multiple degrees in finance and economics.
Work at Kpler
Maite Fernandez Bertolotti currently holds the position of Global Customer Success at Kpler, a role she has been in since 2022. Based in the London Area, United Kingdom, she operates in a remote capacity. In this position, she focuses on understanding stakeholder requirements and delivering strategies that drive value for clients, aligning with shared objectives.
Previous Experience in Customer Success
Prior to her role at Kpler, Maite worked as a Customer Success Manager at RELX from 2019 to 2021 in London. She also served as a Customer Success Manager at Discerning-World from 2021 to 2022. Her experience in these roles highlights her commitment to problem-solving and process improvement, which are essential for achieving customer satisfaction.
Background in Financial Services
Maite has a solid background in financial services, having worked at the London Stock Exchange Group (LSEG) from 2009 to 2017. She began as a Customer Service Representative and later transitioned to a Sales Specialist role. This experience provided her with a deep understanding of the front-to-back trade processing cycle, which is crucial for managing complex financial transactions.
Educational Qualifications
Maite holds multiple degrees that support her career in finance and economics. She earned an MSc in Finance from Regent's University London in 2013. Additionally, she completed her undergraduate studies in Economics at Universidad Nacional de Rosario from 2002 to 2006. She also holds a Master’s Degree in Finance and Financial Services from Universidad del CEMA, achieved in 2012.
Skills and Expertise
Maite possesses extensive product knowledge across multiple asset classes, which enhances her ability to provide tailored solutions to clients. She has a proven track record of fostering strong client relationships, essential for ensuring customer satisfaction and retention. Her experience spans both large global organizations and small start-ups, showcasing her adaptability in various business environments.