Sharlene Tan
About Sharlene Tan
Sharlene Tan is a Senior Customer Success Manager at Kpler, where she analyzes customer data to enhance user engagement and improve customer experiences. With a background in business and marketing, she has held various roles in customer success and education across Singapore and London.
Current Role at Kpler
Sharlene Tan serves as the Senior Customer Success Manager for Europe at Kpler since 2021. In this role, she analyzes customer data to identify best practices and enhance user engagement. She acts as the primary point of contact for strategic clients, ensuring their needs are met efficiently. Additionally, she provides training sessions aimed at maximizing the value users derive from Kpler's services. Her responsibilities also include frequently traveling both locally and internationally to improve customer experiences and optimize processes.
Previous Experience at Kpler
Before her current position, Sharlene Tan worked at Kpler in various roles. She was a Customer Success Manager for the APAC and MEA regions for 11 months in 2019, based in Singapore. Following this, she served as a Commercial Manager from 2016 to 2018, also in Singapore. During her tenure, she contributed to customer success initiatives and commercial strategies that supported Kpler's growth in the region.
Education and Qualifications
Sharlene Tan studied at Nanyang Technological University, where she earned a Bachelor of Business with a focus on Marketing. Prior to this, she attended Anglo Chinese Junior College, completing the Arts Stream and achieving A levels. Her educational background provides a foundation for her roles in customer success and product management.
Early Career Experience
Sharlene Tan began her career with a role at the Ministry of Education in Singapore as a Relief Teacher at Bukit Batok Secondary School in 2013 for four months. She also completed a two-month internship as an Associate Product Manager at Lithan Education in 2015. These early experiences contributed to her understanding of educational environments and product management.