Andrew Milnes
About Andrew Milnes
Andrew Milnes serves as the Director of Solutions Development (Innovation, Solutions & Ventures) at KPMG Australia, where he has worked since 2017. With over 15 years of experience in both consumer and B2B segments, he has held various leadership roles at Telstra prior to his current position.
Work at KPMG Australia
Andrew Milnes has been serving as the Director of Solutions Development (Innovation, Solutions & Ventures) at KPMG Australia since 2017. In this role, he focuses on driving innovative programs that enhance customer experiences and facilitate significant business transformation. His tenure at KPMG spans over seven years, during which he has contributed to various initiatives aimed at improving service delivery and operational efficiency.
Previous Roles at Telstra
Prior to his current position, Andrew Milnes held multiple roles at Telstra. He served as General Manager of Ecommerce and Digital Delivery from 2016 to 2017, and as General Manager of Digital Embedding & Channel Transformation from 2014 to 2016. His earlier positions included Digital Program Manager for Business to Business, Digital Product Owner for Business to Business, and Assistant Product Manager for IP PBX Systems. His career at Telstra began in 2001, culminating in a diverse range of leadership roles over 15 years.
Experience and Expertise
Andrew Milnes possesses over 15 years of experience in both consumer and B2B segments. His expertise encompasses digital transformation, product management, and team leadership. He emphasizes the importance of fostering a strong organizational culture and believes that empowering teams is essential for delivering effective customer service. His focus on technology innovation and intuitive processes supports his approach to achieving commercial success.
Leadership Philosophy
Andrew Milnes advocates for a leadership philosophy centered on developing high-performing teams. He believes that the right culture at the core of a business is crucial for success. His approach involves empowering teams to leverage technology and innovative processes to serve customers effectively. This philosophy has guided his work throughout his career, particularly in his roles at both KPMG and Telstra.