Edney Beserra
About Edney Beserra
Edney Beserra is a Technical Support Specialist at KPMG Australia, specializing in IT and audio-visual communications. He has extensive experience in technical support and sales, having worked for notable companies such as IBM, Lenovo, and Hewlett Packard Enterprise.
Work at KPMG Australia
Currently, Edney Beserra serves as a Technical Support Specialist in the IT & AV/VC department at KPMG Australia. He has held this position since 2017, contributing to the organization for seven years in Sydney. His responsibilities include providing on-call support for video and audio-visual services across Australia. He is also involved in testing and maintaining all audio-visual equipment and back-end infrastructure, ensuring that software, firmware, and hardware upgrades are performed effectively. Additionally, he has played a key role in interconnecting international and third-party video conferencing solutions to KPMG offices.
Previous Experience in IT
Edney Beserra has a diverse background in IT support and technical sales. He worked at Hewlett Packard Enterprise as a Presales Solutions Architect from 2006 to 2011, where he spent five years in São Paulo. Following this, he joined IBM as a Field Technical Specialist and Solution Architect from 2011 to 2014. He then transitioned to Lenovo as a Pre Sales Specialist in Technical Sales for four months in 2014. Earlier in his career, he interned at CA (Computer Associates) as a Lead Generation Specialist from 2004 to 2006.
Education and Expertise
Edney Beserra holds a Bachelor's Degree in Computer Science from FITO, which he completed from 2004 to 2009. He furthered his education by obtaining an Advanced Diploma in Business Administration and Management from MnM Institute between 2016 and 2018. Additionally, he studied English Language and Literature at Greenwich College in Sydney for one year from 2015 to 2016. His educational background provides him with a solid foundation in both technical and management aspects of IT.
Volunteer Work and Community Involvement
In 2016, Edney volunteered as an IT Support Specialist at All One Foundation in New South Wales, Australia. This role, although brief, reflects his commitment to community service and support in the IT sector. His volunteer experience complements his professional background, showcasing his dedication to utilizing his skills for community benefit.
Technical Contributions and Projects
Edney has made significant contributions to various technical projects throughout his career. Notably, he assisted in the Microsoft Office 365 migration project across Australia, which involved the installation of OneDrive, Microsoft Office, Outlook, and Intune Company Portal for iOS and Android. He has also contributed to the network team by monitoring ingress and egress traffic using tools such as Splunk and SolarWinds, demonstrating his technical proficiency and ability to manage complex IT environments.