Fiona Conlan
About Fiona Conlan
Fiona Conlan is a Learning Operations Manager at KPMG Australia, where she has worked since 2021. With a background in customer relationship management and call center coordination at Direct Property Network, she emphasizes career progression and fosters strong team relationships.
Work at KPMG Australia
Fiona Conlan has been employed at KPMG Australia as a Learning Operations Manager since 2021. In this role, she operates out of Sydney, New South Wales. Her responsibilities include overseeing learning initiatives and ensuring effective operations within the learning department. She emphasizes in-house career progression, focusing on developing talent within her team to reduce attrition and enhance staff loyalty.
Previous Experience at DPN
Prior to her current role, Fiona Conlan worked at Direct Property Network (DPN) from 2014 to 2021. She held two positions during her tenure: Call Centre Coordinator and Customer Relationship Team Manager. As Call Centre Coordinator, she managed call center operations for seven years. Subsequently, she served as Customer Relationship Team Manager for six years, where she focused on customer engagement and relationship management.
Education and Expertise
Fiona Conlan completed her Leaving Certificate at Pobalscoil Neasain from 1984 to 1989. She furthered her education by studying Copyediting and Proofreading at Australian Colleges, where she earned a Certificate in Applied Copyediting and Proofreading in 2015. This educational background supports her professional skills in communication and operational management.
Professional Attributes
Fiona Conlan is recognized for her integrity and resilience, which are central to her professional identity. She possesses sound judgment and has developed the ability to resolve problems tactfully and professionally through her extensive experience. Additionally, she is skilled in cultivating positive relationships with team members, peers, and customers, facilitated by her clear and authentic communication style.