Fiona Mc Lain
About Fiona Mc Lain
Fiona Mc Lain is a Senior Analyst specializing in Client and Market Insights, currently working at KPMG Australia. With extensive experience in revenue management and workplace transformation, she has held various roles in notable organizations, including Shangri-La Hotels and Resorts and Puzzle Partners.
Work at KPMG Australia
Fiona Mc Lain worked at KPMG Australia from 2012 to 2020, serving as Client Insights Senior Manager. During her tenure of eight years in Sydney, she focused on client insights and market analysis. In 2011, she also held a position as Consultant in Hospitality & Operations for 11 months. Her experience at KPMG involved utilizing data-driven insights to support strategic decision-making and enhance client relationships.
Current Role at Puzzle Partners
Since 2021, Fiona has been employed at Puzzle Partners as a Senior Workplace Analyst and Data Knot Detangler. In this role, she utilizes data-driven insights to design and transform workplaces. She supports clients in the seamless physical transition of people, information, and assets during workplace changes, engaging with clients' leaders and teams to build confidence in adopting new ways of working.
Background in Revenue Management
Fiona has extensive experience in revenue management across various organizations. She served as Director of Revenue Management at Shangri-La Hotels and Resorts for one year in 2009 to 2010. Prior to that, she worked as Revenue Manager at Hayman from 2001 to 2006 and at Sofitel Luxury Hotels and Resorts from 2006 to 2009. Her background includes managing pricing strategies and maximizing revenue in the hospitality sector.
Educational Qualifications
Fiona holds multiple degrees from reputable institutions. She studied Business Administration and Management at Southern Cross University, earning a Graduate Diploma in Management. Additionally, she obtained a Bachelor of Arts (B.A.) in French & Fine Arts from the University of Sydney and a Bachelor of Economics from Macquarie University, specializing in Applied Economics.
Board Membership at Blue Dot Army
Fiona has been a Board Member at Blue Dot Army since 2020. In this capacity, she contributes her expertise and insights to the organization, which focuses on social impact initiatives. Her role involves strategic oversight and engagement with various stakeholders to advance the organization's mission.