Garima Khanna
About Garima Khanna
Garima Khanna is an Application Support Lead at KPMG Australia, where she has worked since 2021. With a background in IT support and administration, she has held various roles in organizations such as Convergys and MYOB, and possesses certifications in ITIL and Prince2.
Current Role at KPMG Australia
Garima Khanna serves as an Application Support Lead at KPMG Australia, a position she has held since 2021. In this role, she is responsible for maintaining relationships with various vendors to ensure the smooth operation of business applications and services. She engages in gathering requirements, coordinating, and implementing new solutions as part of her responsibilities. Additionally, she provides test analysis on a daily basis to support the functionality and efficiency of business applications.
Previous Experience at KPMG Australia
Prior to her current role, Garima Khanna worked at KPMG Australia as an IT Support Specialist from 2018 to 2021. During her tenure, she was seconded as a Project Management Coordinator for two months in 2020. Her experience at KPMG has contributed to her understanding of IT service management and project management within a corporate environment.
Experience at MYOB and Convergys
Before joining KPMG, Garima Khanna worked at MYOB as a Client Support Representative from 2015 to 2018 in Melbourne, Australia. She also spent eight years at Convergys as an ITSM Administrator from 2007 to 2015 in Gurugram, Haryana, India. These roles provided her with a solid foundation in IT support and client relations.
Education and Certifications
Garima Khanna holds a Bachelor's Degree in Science from Delhi University. She has also obtained ITIL v3 and Prince2 Practitioner certifications, which demonstrate her expertise in IT service management and project management methodologies.
Process Improvement Initiatives
In her current role at KPMG, Garima Khanna is responsible for building process documentation aimed at process improvement within the KPMG Enterprise Division. Her focus on process documentation supports the overall efficiency and effectiveness of business operations.