Gaurav Sinha
About Gaurav Sinha
Gaurav Sinha is an Associate Director at KPMG Australia, with over 12 years of experience in operational risk management, product governance, and customer satisfaction. He has previously held positions at Commonwealth Bank, NatWest Group, and ANZ, and holds multiple degrees from RMIT University and the University of Mumbai.
Work at KPMG Australia
Gaurav Sinha has been serving as an Associate Director at KPMG Australia since 2021. In this role, he leverages his extensive experience in operational risk management and business analytics to enhance the firm's service offerings. His responsibilities include synthesizing findings to improve customer satisfaction and developing effective business strategies. Gaurav's tenure at KPMG has contributed to the firm's reputation for strong governance and risk control.
Previous Experience at Commonwealth Bank
Gaurav Sinha worked at Commonwealth Bank in two distinct roles. He served as an Operational Risk Manager for four months in 2021, where he focused on risk management strategies. Earlier, he was a Collections Officer for four months in 2011. These positions provided him with insights into operational processes and customer service operations within the banking sector.
Education and Expertise
Gaurav Sinha holds a Master's Degree in Commerce and a Master's Degree in Finance from RMIT University, which he completed between 2006 and 2008. He also earned a Bachelor's Degree in Production Engineering from the University of Mumbai from 2002 to 2006. His educational background supports his expertise in business analytics, stakeholder management, and financial operations.
Career Background
Gaurav Sinha has over 12 years of professional experience across various sectors. Before joining KPMG, he held significant roles at NatWest Group as AVP - Product Performance Manager, and at ANZ as Commercial Relations. His career also includes positions at MLC Australia, Aegis Services Australia, and Two Fat Indians, where he developed skills in product governance, customer retention management, and process improvement.
Skills and Specializations
Gaurav Sinha possesses a diverse skill set that includes business analytics, pricing, lending, and cross-selling. He is experienced in customer service operations and financial management. His ability to synthesize findings and develop a deep understanding of customer needs has been instrumental in driving effective business strategies and improving customer satisfaction results.