Imlak Zaman
About Imlak Zaman
Imlak Zaman is a Team Leader in Managed Service Operations at KPMG Australia, where he has worked since 2019. He has over a decade of experience in team leadership across various sectors, including fintech banking, finance, insurance, and market research.
Work at KPMG Australia
Imlak Zaman has been serving as the Team Leader for Managed Service Operations at KPMG Australia since 2019. In this role, he oversees operations within the managed services sector, leveraging his extensive experience in team leadership and service management. His tenure at KPMG has allowed him to develop and implement strategies that enhance operational efficiency and service delivery.
Previous Experience at UBank
Before joining KPMG, Imlak Zaman worked at UBank as a Customer Services Team Leader from 2011 to 2019. During his eight years at UBank, he was responsible for leading customer service teams and ensuring high levels of customer satisfaction. His role involved managing team performance and implementing best practices in customer service.
Educational Background
Imlak Zaman studied at Western Sydney University, where he earned a Bachelor of Business Management and Employment Relations from 2007 to 2009. Additionally, he completed a Diploma of Management at MCI Institute from 2013 to 2015. His educational background provides a solid foundation for his career in management and operations.
Expertise in Managed Service Operations
Imlak Zaman possesses a strong background in managing service operations, particularly within the remediation sector. His expertise encompasses over a decade of experience in various industries, including fintech banking and finance, insurance, and market research. This diverse experience equips him with the skills necessary to lead teams effectively and drive operational success.
Short Tenure at Huddle
In 2019, Imlak Zaman briefly worked as Member Services Team Lead at Huddle for a duration of two months. This role contributed to his overall experience in team leadership and service management, although it was a short-term position.