Joyce Velarde
About Joyce Velarde
Joyce Velarde is an Enterprise TTA Engagement Coordinator at KPMG Australia with over 15 years of experience in customer and business operations. She has held various roles at companies such as Samsung Australia and Accor Advantage Plus, focusing on relationship building and continuous improvement.
Current Role at KPMG Australia
Joyce Velarde serves as the Enterprise - TTA Engagement Coordinator at KPMG Australia. She has held this position since 2019, contributing to the organization for over five years. In this role, she focuses on enhancing engagement and collaboration within teams, ensuring that services are delivered effectively.
Previous Experience at Samsung Australia
Joyce Velarde worked at Samsung Australia in two capacities. From 2015 to 2018, she served as a VOC Case Manager for three years in Sydney, Australia. Following this, she took on the role of Risk Analyst for nine months in 2018 to 2019. Her experience at Samsung involved managing customer interactions and assessing risks within the organization.
Background in Customer Operations
With over 15 years of experience in managed customer and business operations services, Joyce Velarde has a strong focus on building positive relationships with both corporate and government customers. Her career has been marked by a commitment to continuous improvement and accountability within teams.
Experience at Accor Advantage Plus
Joyce Velarde held multiple roles at Accor Advantage Plus from 2006 to 2014. She worked as a Sales Trainer and Package Administrator from 2006 to 2008, and later as a Member Development Officer from 2012 to 2014 in Manila, Philippines. Her roles involved training staff and developing member services.
Career Beginnings at ProMark Strategies
Joyce Velarde began her career at ProMark Strategies, where she worked as a Sales Consultant from 1998 to 2005 for seven years in Manila, Philippines. This role provided her with foundational experience in sales and customer service, setting the stage for her future roles in customer operations.