Ken Dixon
About Ken Dixon
Ken Dixon is a Director at KPMG Australia, where he has worked since 2021. He has extensive experience in banking and management, having previously held senior roles at Commonwealth Bank and Royal Bank of Scotland.
Work at KPMG Australia
Ken Dixon has been serving as a Director at KPMG Australia since 2021. In this role, he is involved in strategic initiatives and operational improvements within the organization. His experience in banking and management allows him to contribute effectively to KPMG's consulting services, particularly in areas related to productivity and customer service.
Previous Experience at Royal Bank of Scotland
Before joining KPMG, Ken Dixon worked at the Royal Bank of Scotland as a Business Consultant from 2016 to 2021. During his five years in Edinburgh, United Kingdom, he focused on enhancing business processes and operational efficiency. His role involved analyzing business needs and implementing solutions that aligned with the bank's strategic goals.
Career at Commonwealth Bank
Ken Dixon spent 29 years at Commonwealth Bank, where he held the position of General Manager Group Sales & Service Support for NSW and ACT from 1986 to 2015. His responsibilities included overseeing a Service Centre team of 130, which provided banking support for top-tier clients. He led a significant productivity initiative that improved customer request turnaround times and reduced errors, setting a standard that was adopted across other operational centers.
Education and Expertise
Ken Dixon studied at Macquarie University from 1982 to 1985, where he earned a Bachelor of Economics. His educational background in economics has equipped him with analytical skills that are essential for his roles in management and consulting. This foundation supports his expertise in operational efficiency and customer service within the banking sector.
Professional Development and Recognition
Ken Dixon was selected to participate in the Bank's Accelerated Development Program for high-performing Executive Managers. This program highlights his leadership capabilities and commitment to professional growth. Additionally, he was invited to present the outcomes of a successful productivity project to the Bank's Board, showcasing his ability to drive impactful initiatives.