Malcolm Scott
About Malcolm Scott
Malcolm Scott is a Workplace Services Senior Coordinator at KPMG Australia, with extensive experience in customer service and facilities management. He has held various leadership roles at organizations such as QSuper Group, Logan City Council, and Westpac over a career spanning several decades.
Work at KPMG Australia
Malcolm Scott has been employed at KPMG Australia as a Workplace Services Senior Coordinator since 2020. In this role, he applies his extensive experience in facilities and fleet management services. His responsibilities include analyzing performance metrics to ensure effective and efficient outcomes within the organization. Scott's current position allows him to leverage his customer service skills and experience to enhance client relationships with both internal stakeholders and external service providers.
Previous Experience at QSuper Group
Malcolm Scott worked at QSuper Group for a total of eight years, holding various positions. He served as Team Leader - Member Services from 2003 to 2011 and as Acting Contact Centre Manager - Member Services from 2009 to 2011. Additionally, he was the Team Leader Corporate Services from 2014 to 2018 and held the role of Senior Information Officer - Member Services from 2002 to 2003. His tenure at QSuper Group provided him with a solid foundation in customer service and operational management.
Experience at Logan City Council
From 2011 to 2014, Malcolm Scott worked at Logan City Council as the Customer Service Operations Program Leader. In this role, he focused on enhancing customer service delivery and operational efficiency within the council. His experience in local government further developed his skills in managing customer service operations.
Career at Westpac
Malcolm Scott began his career at Westpac, where he worked in various customer service roles from 1984 to 1996. He later became a Team Leader from 1996 to 2000. His long tenure at Westpac contributed to his comprehensive understanding of customer service dynamics and operational management in the financial services sector.
Education Background
Malcolm Scott attended Kelvin Grove State High School from 1980 to 1984. His education laid the groundwork for his career in customer service and management, equipping him with essential skills for his future roles in various organizations.