Mayur Patel
About Mayur Patel
Mayur Patel is a Service Desk Analyst at KPMG Australia, where he has worked since 2018. He holds a Bachelor's degree in Information Technology from Federation University Australia and a Diploma of Management from Harward International College, and he has experience in customer service within the leisure, travel, and tourism sectors.
Work at KPMG Australia
Mayur Patel has been employed at KPMG Australia since 2018, serving as a Service Desk Analyst. In this role, he is responsible for providing technical support and assistance to clients and internal teams. His work involves troubleshooting issues, managing service requests, and ensuring efficient operations within the service desk environment. His tenure at KPMG has contributed to his professional development in the field of IT support.
Education and Expertise
Mayur Patel earned a Bachelor's degree in Information Technology from Federation University Australia, where he studied from 2009 to 2011. He furthered his education by obtaining a Diploma of Management from Harward International College, completing his studies in Business/Office Automation/Technology/Data Entry from 2012 to 2013. His educational background provides a solid foundation for his skills in managing POS systems, CRM tools, and utilizing ServiceNow for customer support operations.
Background in Leisure and Tourism
Mayur Patel has experience in the leisure, travel, and tourism industry, which has allowed him to enhance his customer service skills. His role as a Rental Service Officer at Europcar Australia and New Zealand from 2016 to 2017 involved direct interaction with customers, further refining his ability to address client needs effectively. This background supports his current position by fostering a customer-centric approach in his service desk responsibilities.
Previous Work Experience
Before joining KPMG, Mayur Patel worked at Hansen Technologies as a Service Desk Analyst from 2017 to 2018. He also held a position as a Rental Service Officer at Europcar Australia and New Zealand for seven months in 2016. Earlier in his career, he served as a Crew Trainer at McDonald's from 2010 to 2013, where he developed skills in training and operations management. His diverse work history spans various roles in customer service and technical support.
Skills in Operations Management
Mayur Patel possesses a strong background in operations management, particularly within the call center and retail industries. His experience includes managing service desk operations and enhancing customer service processes. His proficiency in using ServiceNow and CRM tools further supports his capabilities in streamlining operations and improving service delivery in his current role.