Nicholas Grabau
About Nicholas Grabau
Nicholas Grabau serves as the National Service Desk Team Lead at KPMG Australia, where he has worked since 2014. He has a background in IT consulting and customer service analysis, and he holds a Bachelor's degree in Communication from Monash University.
Current Role at KPMG Australia
Nicholas Grabau serves as the National Service Desk Team Lead at KPMG Australia. He has held this position since 2014, contributing to the leadership and management of the service desk operations. His role involves overseeing the delivery of IT support services, ensuring they meet the needs of KPMG's diverse clientele, including mid-sized and family-owned businesses.
Previous Experience at KPMG Australia
Before his current role, Nicholas worked at KPMG Australia as a Customer Service Analyst - Technical for eight months in 2014. During this time, he contributed to the development of service desk strategies that addressed the requirements of various sectors, including government and not-for-profit organizations.
Experience at Fivenines Consulting Pty Ltd
Nicholas Grabau worked as an IT Consultant at Fivenines Consulting Pty Ltd from 2008 to 2013. His five years of experience in this role equipped him with valuable skills in IT service delivery and client management, which he later applied in his positions at KPMG.
Education and Qualifications
Nicholas studied at Mazenod College from 2003 to 2008, completing his secondary education. He then attended Monash University from 2009 to 2013, where he earned a Bachelor's degree in Communication. His educational background has provided him with a strong foundation in effective communication and service management.
Contributions to Service Desk Operations
In his role at KPMG, Nicholas has been instrumental in implementing digital-driven solutions tailored for KPMG's mid-sized and family-owned business clients. He has played a key role in enhancing service desk operations to align with KPMG's commitment to professionalism and integrity.