Robyn Knox
About Robyn Knox
Robyn Knox is a Senior Systems Engineer at KPMG Australia, where they have worked since 2014. With expertise in telephony, fax systems, and WAN/LAN devices, Knox emphasizes communication and customer service in their role.
Work at KPMG Australia
Robyn Knox has been employed at KPMG Australia as a Senior Systems Engineer since 2014. Over the course of ten years, she has developed expertise in supporting telephony and fax systems, as well as WAN/LAN devices. Her role involves delivering consistent service with a strong emphasis on customer focus. Knox has experience managing helpdesk operations and providing phone support, ensuring that client needs are met effectively. She has also supported a variety of applications, including both standard and custom solutions.
Education and Expertise
Robyn Knox possesses a strong background in IT, having transitioned into the field after starting her career as a receptionist. She gained initial experience by covering for IT Engineers during their leave. Her expertise includes managing telephony systems, WAN/LAN devices, and providing technical support. Knox is recognized for her troubleshooting and diagnostic skills, which are essential in her role as a Senior Systems Engineer.
Background
Prior to her tenure at KPMG Australia, Robyn Knox worked as a Wintel System Administrator at Gamesys in Piccadilly, London, from 2011 to 2013. This two-year role provided her with valuable experience in systems administration, further enhancing her technical skills. Throughout her career, she has been involved in project management and team leadership, contributing to her professional development and expertise in the IT sector.
Achievements
Robyn Knox is known for her strong communication skills and a customer-focused approach in her work. She has successfully managed helpdesk operations and provided effective phone support, demonstrating her commitment to delivering high-quality service. Her involvement in project management and team leadership roles highlights her ability to lead and collaborate within technical teams. Knox's troubleshooting and diagnostic skills have been instrumental in resolving complex issues throughout her career.