Russell Sluggett
About Russell Sluggett
Russell Sluggett is a Customer Service Analyst - Technical at KPMG Australia, where he has worked since 2013. He provides technical support for CRM and SAP systems and manages document management systems in Perth, Western Australia.
Work at KPMG Australia
Russell Sluggett has been employed at KPMG Australia as a Customer Service Analyst - Technical since 2013. His role involves providing technical advice and support for CRM and SAP systems. He engages in knowledge, research, and library services, and manages document management systems. Additionally, he is involved in project management and execution related to IT infrastructure. His responsibilities also include hardware and software procurement, contributing to the operational efficiency of the organization.
Education and Expertise
Russell Sluggett has a diverse educational background from RMIT University. He achieved a Diploma in Professional Writing and Editing in 2011, following an 11-month program. He also completed a Diploma in Information Technology from 2008 to 2010 and an Associate's Degree in Information Technology from 2014 to 2016. Currently, he is pursuing a Certificate IV in Training and Assessment, which he began in 2015. This educational foundation supports his technical expertise in customer service and IT.
Background
Russell Sluggett's early education took place at Wesley College Glen Waverley, where he studied from 1996 to 2008. He began his professional career as an IT Cadet at RMIT University from 2008 to 2011. Following this, he worked as an Email Security Screener at ANZ for five months in 2011 and then as a Service Desk Analyst at Westpac New Zealand Limited from 2012 to 2013. This experience laid the groundwork for his current role at KPMG.
Previous Work Experience
Before joining KPMG Australia, Russell Sluggett gained valuable experience in various roles. He worked at ANZ as an Email Security Screener for five months in 2011, where he focused on email security protocols. He then transitioned to Westpac New Zealand Limited as a Service Desk Analyst from 2012 to 2013, providing technical support. His earlier role as an IT Cadet at RMIT University from 2008 to 2011 equipped him with foundational IT skills that he applies in his current position.