Samantha Murray
About Samantha Murray
Samantha Murray serves as the Head of Operational Performance, Service & Support at KPMG Australia, where she has worked since 2021. With extensive experience in business operations and management across various companies, she has a strong background in stakeholder management and organizational change implementation.
Current Role at KPMG Australia
Samantha Murray currently serves as the Head of Operational Performance, Service & Support at KPMG Australia. She has held this position since 2021, contributing to the firm's operational strategies and service delivery frameworks. Her role involves overseeing performance metrics and ensuring that service support aligns with organizational goals. Samantha's expertise in operational performance is instrumental in driving efficiency and effectiveness within the company.
Previous Experience in Business Operations
Prior to her role at KPMG, Samantha held various positions in business operations across multiple organizations. She worked at Amdocs as a Business Operations Professional from 2011 to 2016 in Chesterfield, Missouri. Following that, she served as General Manager Operations at Zedmed Medical Software Solutions from 2016 to 2018 in Melbourne, Victoria. Additionally, she had a significant tenure at Sensis, where she held multiple roles from 1994 to 2006, contributing to business solutions and IT alignment.
Education and Professional Development
Samantha Murray's educational background includes studies at Lostock Hall High School in the UK from 1977 to 1982. She also attended Deakin University in 2001 and Mt Eliza Business School in 2005, although her time at these institutions was brief. Her educational experiences have supported her professional development in operational performance and business management.
Expertise in Stakeholder Management
Samantha is recognized for her proficiency in stakeholder management. She has effectively engaged with Boards, Executives, Customers, and Third Parties, establishing herself as a trusted business partner. Her ability to navigate complex relationships has been a key factor in her success across various roles in operational performance and service delivery.
Implementation of Organizational Change
Throughout her career, Samantha has implemented proven business methods and processes to drive organizational change. She has worked across multiple departments, including Product Development, Sales, Support, Operations, Finance, and IT. Her focus on delivering differentiated service delivery and process management has been crucial in dynamic environments, allowing organizations to adapt and thrive.