Sarah James
About Sarah James
Sarah James is a Manager of Human Centred Design at KPMG Australia, specializing in applying human centred design principles within the public sector. She has a diverse background in stakeholder engagement, social impact consulting, and strategic design, with experience in various organizations including Oxfam and The Social Outcomes Lab.
Work at KPMG Australia
Sarah James has been serving as the Manager of Human Centred Design at KPMG Australia since 2020. In this role, she focuses on integrating human centred design principles within the KPMG Customer division. Her work emphasizes achieving customer centricity in various organizational contexts. Based in Canberra, Australian Capital Territory, she has contributed to transformative initiatives aimed at enhancing user experience and engagement.
Previous Experience in Stakeholder Engagement
Prior to her current role, Sarah worked as a Stakeholder Engagement Advisor for Oxfam, focusing on Gender-Based Violence in Port Moresby, Papua New Guinea, in 2015. She held this position for eight months, where she engaged with various stakeholders to address critical issues surrounding gender-based violence. This experience laid a foundation for her future roles in social impact and consulting.
Education and Expertise
Sarah holds a Bachelor's Degree in Arts with a focus on International Communication and Development Studies from The Australian National University, which she completed from 2012 to 2014. She furthered her education by obtaining a Graduate Certificate in Emergency and Disaster Management from Charles Darwin University in 2020. Additionally, she completed the Oxford Women's Leadership Development Programme at Saïd Business School, University of Oxford, in 2022, along with a Certificate in Emotional Design from The Interaction Design Foundation.
Background in Social Impact Consulting
Sarah has a diverse background in consulting and social impact. She worked as a Social Impact Consultant at The Social Outcomes Lab from 2018 to 2019 and as a Consultant at Third Horizon Consulting from 2016 to 2017. Her experience also includes serving as the ACT Director for Oaktree and as the Aid & Development Learning Community Coordinator at the Australian National University. These roles have equipped her with skills in stakeholder engagement and program development.
Specialization in Human Centred Design
Sarah specializes in applying human centred design principles, particularly within the public sector. Her expertise lies in creating user-focused solutions that enhance service delivery and customer satisfaction. She combines her design skills with a passion for wildlife care, reflecting her commitment to impactful and sustainable practices in her professional endeavors.