Setha Choummanivong
About Setha Choummanivong
Setha Choummanivong is a Customer Technician at KPMG Australia, where he has worked since 2019, providing video conferencing support and managing device inventory. He has a background in IT support and holds a Bachelor's degree in Multimedia and a Master's degree in Business Information Systems.
Work at KPMG Australia
Setha Choummanivong has been employed at KPMG Australia as a Customer Technician since 2019. In this role, he provides video conferencing support to over 1000 internal staff, ensuring seamless communication across the organization. He is responsible for managing devices and inventory, as well as supporting mobile devices for internal staff. Additionally, he utilizes Splunk for monitoring network activity, contributing to the overall efficiency and security of KPMG's IT operations.
Previous Experience in IT Support
Before joining KPMG Australia, Setha Choummanivong gained extensive experience in IT support roles. He worked at Datacom as a Service Desk Analyst from 2015 to 2018, where he provided technical support and assistance. He also served as a Project Engineer/Coordinator at Datacom from 2016 to 2017 and as a Desktop Support Engineer for a short period in 2016. Additionally, he worked at Arcadis as an IT Support Officer from 2018 to 2019, further enhancing his technical skills in various IT environments.
Education and Expertise
Setha Choummanivong holds a Bachelor's Degree in Multimedia (Media Studies) from Swinburne University of Technology, which he completed from 2006 to 2009. He furthered his education by obtaining a Master's Degree in Business Information Systems (Professional) from Monash University, studying from 2010 to 2013. His academic background provides a solid foundation for his technical expertise in IT support and systems management.
Technical Skills and Responsibilities
In his current role at KPMG Australia, Setha Choummanivong is responsible for various technical tasks. He provides video conferencing support, manages devices and inventory, and supports mobile devices for internal staff. His proficiency in utilizing Splunk for monitoring network activity enhances the organization's ability to maintain efficient and secure IT operations. His skills contribute to the effective functioning of KPMG's IT infrastructure.