Steve Mulligan
About Steve Mulligan
Steve Mulligan serves as the Director of Experience Design at KPMG Australia, where he has worked since 2019. With over 16 years of experience in customer experience and design, he has held various leadership roles across multiple industries.
Work at KPMG Australia
Steve Mulligan has served as the Director of Experience Design at KPMG Australia since 2019. In this role, he focuses on enhancing user experiences and driving design innovation within the firm. His work contributes to KPMG's commitment to delivering exceptional client services and improving customer interactions across various platforms. Based in Sydney, he has been instrumental in shaping the design strategies that align with KPMG's overall business objectives.
Previous Experience at BCG Digital Ventures
Before joining KPMG, Steve Mulligan worked as the Director of Strategic Design at BCG Digital Ventures for eight months in 2018. His role involved leading design initiatives that supported the development of innovative digital solutions. This position allowed him to leverage his expertise in user experience and strategic design within a fast-paced consulting environment in London.
Educational Background
Steve Mulligan studied at the University of Adelaide, where he earned a Bachelor of Laws (LLB) from 1993 to 1996 and a Bachelor of Science (BSc) in Psychology from 1992 to 1995. His educational background provides him with a unique perspective on user experience design, combining legal knowledge with an understanding of human behavior.
Experience in Customer Experience Design
With over 16 years of experience in customer experience, service design, and user experience strategy, Steve Mulligan has developed a comprehensive skill set in innovation, design, and development. He has held various roles across multiple industries, including retail, banking, and government, which has equipped him with a broad understanding of diverse customer needs and design challenges.
Leadership Roles and Management Experience
Steve Mulligan has over 11 years of experience in management and lead roles across various sectors. His leadership positions have included roles at organizations such as A.T. Kearney, AMP, and The Customer Experience Company. This extensive management experience has enabled him to effectively guide teams and drive design projects that enhance customer engagement and satisfaction.