Sue Kong
About Sue Kong
Sue Kong is the Director of Operational Improvement and Value Creation at KPMG Australia, where she has worked since 2017. With a background in analytics and pricing strategy, she previously held key roles at Caltex Australia and Suncorp Group, contributing to significant profit and revenue growth.
Work at KPMG Australia
Sue Kong has been with KPMG Australia since 2017, where she currently serves as the Director of Operational Improvement and Value Creation. In this role, she has contributed to various strategic projects for notable clients, including NBN Co, Coles, and ASB Bank New Zealand. Her focus on inclusion and diversity is evident through her involvement in the DTL Inclusion and Diversity Committee, which she has participated in since joining the firm.
Previous Experience at Caltex Australia
Prior to her role at KPMG, Sue Kong worked at Caltex Australia in several capacities. From 2014 to 2017, she served as the Analytics and Centralised Pricing Lead, where she built the Analytics and Centralised Pricing Team from scratch, leading to significant profit and revenue uplifts. Additionally, she held the position of Inclusion and Diversity YourVoice Representative from 2016 to 2017, advocating for inclusive workplace practices.
Experience at Suncorp Group
Before her tenure at Caltex, Sue Kong worked at Suncorp Group as an Actuarial and Analytic Advisor from 2007 to 2014. During her seven years at Suncorp, she utilized her actuarial expertise to provide analytical insights that supported business decision-making and strategic initiatives.
Education and Expertise
Sue Kong holds a Master's Degree in Actuarial Science from The Australian National University, which she completed in 2002. She also earned a Bachelor's Degree in Actuarial Science from the same institution between 1999 and 2001. Earlier, she studied at Kolej Universiti Taylor's, where she achieved Cambridge A Level in 1998. Her educational background supports her extensive experience in analytics and pricing strategy.
Achievements in Pricing Strategy
During her time at Caltex Australia, Sue Kong generated additional profits of over $30 million per year in the B2B sector through effective pricing strategy and analytics programs. Furthermore, she achieved an estimated annual revenue uplift of over $50 million in the B2C sector through strategic pricing initiatives, demonstrating her impact on the company's financial performance.