Sue Langford
About Sue Langford
Sue Langford is a Director at KPMG Australia with over 20 years of experience in various industries, including telecommunications and financial services. She has held leadership positions at nbn™ Australia and Optus, specializing in customer experience transformation and innovation.
Current Role at KPMG Australia
Sue Langford has been serving as a Director at KPMG Australia since 2021. In this role, she focuses on driving transformation initiatives that enhance customer experience and innovation. Her position is based in Melbourne, Victoria, Australia, where she leverages her extensive background in various industries to deliver impactful solutions.
Previous Experience at nbn™ Australia
Langford held multiple roles at nbn™ Australia, including Executive Manager - Customer Experience Innovation and Transformation from 2019 to 2021, and Executive Manager - Strategy and Transformation from 2018 to 2019. In these positions, she contributed to the development and implementation of strategies aimed at improving customer experiences and operational efficiencies.
Experience at Optus
Langford worked at Optus in various capacities, including Associate Director - Customer Experience Transformation from 2015 to 2016, and Customer Experience Transformation Manager from 2012 to 2015. She also served as Manager - Commercial Strategy, Reporting and Analysis from 2010 to 2012, and Business Planning Analysis Manager from 2005 to 2010. Her roles involved leading customer experience initiatives and strategic planning efforts.
Educational Background
Langford studied at Monash University, where she earned a Bachelor of Commerce with a focus on Accounting and Marketing from 1992 to 1994. Additionally, she achieved a Lean Six Sigma Black Belt from AGSM @ UNSW Business School between 2010 and 2012. She is also a Chartered Accountant, having completed her studies at the Institute of Chartered Accountants from 1995 to 1996.
Professional Expertise and Specializations
With over 20 years of experience across various sectors, including Telecommunications, Financial Services, and Health Care, Langford specializes in driving transformation through customer experience and innovation. She is recognized for her expertise in Lean Six Sigma, Program and Project Management, and building partnerships with stakeholders. Her approach emphasizes the importance of people in organizational success.