Ayan B.
About Ayan B.
Ayan B. is a Senior Program Manager at KPMG India with extensive experience in customer service and business operations management. He has held various roles in notable companies, including project management and service delivery, and specializes in EU Complaint's Resolution Management.
Current Role at KPMG India
Ayan B. serves as a Senior Program Manager at KPMG India, where he is responsible for overseeing various program initiatives. His role involves managing project timelines, coordinating with cross-functional teams, and ensuring the successful delivery of services. Ayan's extensive experience in program management contributes to the effectiveness of KPMG's operations in Gurgaon, Haryana.
Previous Experience at KPMG India
Before his current position, Ayan B. worked at KPMG India as a Project Lead from 2018 to 2020. In this role, he managed project execution and collaborated with stakeholders to drive project success. His tenure at KPMG has equipped him with valuable insights into project management within a consulting environment.
Professional Background in Customer Service and Operations
Ayan B. has a strong background in customer service and business operations management. He has specialized in EU Complaint's Resolution Management and has expertise in resolving complex customer service issues. His previous roles include positions at Fashion and You India Private Limited and NDTV Ethnic Retail Limited, where he focused on service delivery and customer satisfaction.
Education and Qualifications
Ayan B. completed his education at Delhi University, earning a Bachelor of Commerce degree along with a diploma in Computer Applications and Software Development from 1993 to 1997. He also attended Shyama Prasad Vidyalaya, where he studied Commerce and achieved first place from 1991 to 1993. His educational background supports his professional expertise in business operations and technology.
Career Progression and Key Roles
Ayan B.'s career spans multiple roles across various organizations. He has held positions such as Senior Functional Consultant at All e Technologies, Project Manager at Dynamics Square, and Associate Process Manager at HCL BPO. His diverse experience in different sectors has enhanced his skills in managing teams, optimizing processes, and delivering customer-focused solutions.