Lata Rathod
About Lata Rathod
Lata Rathod serves as the Assistant Manager of People Communications at KPMG in India, where she develops communication strategies to enhance employee engagement. With extensive experience in training, development, and client servicing, she has held various roles in notable companies including PaGaLGuY, Intelenet Global Services, and Bank of America.
Work at KPMG India
Lata Rathod serves as the Assistant Manager of People Communications at KPMG India. In this role, she develops and implements innovative communication strategies aimed at enhancing employee engagement. She collaborates with communication professionals across the KPMG network to ensure that internal messaging aligns with the firm's vision. Her responsibilities include packaging key messages for internal dissemination, which supports business growth and facilitates information sharing. Additionally, she plays a crucial role in safeguarding the internal reputation of KPMG by effectively managing people communications.
Previous Experience in Client Servicing
Prior to her current role, Lata Rathod worked as a Client Servicing Manager at PaGaLGuY from 2019 to 2020. In this position, she was responsible for managing client relationships and ensuring their needs were met. Her experience in client servicing contributed to her skills in communication and stakeholder engagement.
Training and Development Background
Lata Rathod has a significant background in training and development. She worked at Intelenet Global Services as an Assistant Manager in Training & Development from 2012 to 2018. Her role involved designing and implementing training programs to enhance employee skills. Additionally, she held the position of Assistant Manager Process Training at Serco from 2011 to 2012, where she focused on training processes and methodologies.
Education and Qualifications
Lata Rathod earned her Bachelor's degree in Business/Commerce from the University of Mumbai, where she studied from 1998 to 2002. This educational background provided her with foundational knowledge in business principles and commerce, which supports her current role in communications and employee engagement.
Career Progression in Customer Service
Lata Rathod began her career in customer service, working as a Senior Customer Service Executive at Bank of America from 2004 to 2006. This role allowed her to develop strong communication skills and customer relationship management abilities. She later transitioned to various roles in training and communications, further enhancing her professional expertise.