Manisha Rajput
About Manisha Rajput
Manisha Rajput is a Client Services Manager at KPMG India, with extensive experience in client servicing and onboarding. She previously worked at Helloverify for 11 years and has a background in Customer Service Management from the Indian Institute of Planning and Management.
Current Role at KPMG India
Manisha Rajput currently serves as a Client Services Manager at KPMG India. In this role, she is responsible for managing a portfolio of over 40 premium accounts, which collectively generate a revenue of $20 million. Her focus is on global clients, where she leads the onboarding process, ensuring compliance with NDA and KYC requirements. Manisha also facilitates performance tracking and SLA management to maintain a high-quality customer experience.
Previous Experience at Helloverify
Before joining KPMG India, Manisha worked at Helloverify as a Client Servicing Manager and On-boarding Specialist for 11 years, from 2011 to 2022. During her tenure, she was instrumental in leading the onboarding process for clients and ensuring compliance with necessary requirements. Her role involved performance tracking and managing service level agreements to enhance customer satisfaction.
Experience at Vriti Infocom
Manisha Rajput began her career at Vriti Infocom in Noida, where she held the position of Senior Executive Operation from 2009 to 2010. In this role, she contributed to operational efficiencies and client service initiatives, laying the groundwork for her future roles in client management.
Education and Expertise
Manisha studied at the Indian Institute of Planning and Management, where she completed her Bachelor of Business Administration (BBA) with a focus on Customer Service Management from 2010 to 2012. Her educational background has equipped her with the skills necessary for effective client management and service delivery.
Leadership and Client Management Skills
In her current and previous roles, Manisha has demonstrated strong leadership capabilities. She acts as an escalation point for both clients and internal departments, providing guidance to Assistant Managers and Team Leaders. Her expertise includes developing cross-selling and upselling strategies to foster business growth and strengthen client relationships.