Raunaq Luis Fernandes
About Raunaq Luis Fernandes
Raunaq Luis Fernandes is an Associate Consultant at KPMG Global Services, specializing in incident management and customer experience. He has a background in Business Management and Information Technology Management, with previous roles at IBM and Kyndryl.
Work at KPMG Global Services
Raunaq Luis Fernandes currently serves as an Associate Consultant at KPMG Global Services (KGS) in India. He has been in this role since 2021. In his position, he collaborates with cross-functional teams to develop and implement incident management strategies, focusing on risk mitigation and proactive incident prevention. His work emphasizes customer experience and problem-solving, ensuring effective communication between technical teams, stakeholders, and customers throughout the incident resolution process.
Previous Experience at IBM
Prior to his role at KPMG, Raunaq Luis Fernandes worked at IBM in various capacities. He served as a Major Incident Manager from 2018 to 2019, where he was responsible for managing significant incidents. Following this role, he became a Team Lead in Major Incident Management and Service Desk from 2019 to 2021. He began his career at IBM as a Technical Support Associate from 2016 to 2018. Throughout his tenure at IBM, he maintained a strong focus on customer experience and problem-solving.
Education and Expertise
Raunaq Luis Fernandes holds a Bachelor's degree in Commerce from Goa University, where he studied Business Management from 2013 to 2016. He furthered his education by obtaining an MBA in Information Technology Management from Amity University, completing the program from 2020 to 2022. His academic background provides a solid foundation for his expertise in incident management and service delivery optimization.
Role at Kyndryl
In 2021, Raunaq Luis Fernandes briefly worked at Kyndryl as an IT Service Management Lead. Although his tenure at Kyndryl was short, this role contributed to his experience in the IT service management domain, enhancing his skills in managing service delivery processes.
Data Analysis and Decision-Making
In his current role at KPMG, Raunaq Luis Fernandes utilizes data analysis techniques to extract valuable insights that optimize service delivery processes. He contributes to the development and execution of data-driven initiatives, leveraging analytics to drive informed decision-making and improve overall performance in incident management.