Ann Cohen
About Ann Cohen
Ann Cohen is a Senior Collections Specialist at Kratos Defense and Security Solutions, where she has worked since 2011. With a background in Information Technology and experience in financial management, she effectively manages accounts receivable and contributes to customer satisfaction.
Work at Kratos Defense and Security Solutions
Ann Cohen has served as a Senior Collections Specialist at Kratos Defense and Security Solutions since 2011. In this role, she effectively manages accounts receivable, ensuring that less than 10% of accounts are over 90 days overdue. Her responsibilities include updating customer profiles with accurate billing contact and mailing addresses, which enhances data integrity and operational efficiency. Ann plays a crucial role in resolving customer billing inquiries, contributing to improved customer satisfaction. She has also maintained a Days Sales Outstanding (DSO) of less than 90 days, demonstrating her strong financial management skills.
Education and Expertise
Ann Cohen studied Information Technology at DeVry University from 2017 to 2021, where she achieved a Network System Administrator certification. Prior to this, she attended CUNY New York City College of Technology, earning an Associate's degree in Hospitality Administration/Management from 1998 to 2000. Her educational background equips her with a solid foundation in both technical and management skills, which she applies in her current role in financial management and customer service.
Background in Financial Roles
Before her tenure at Kratos Defense and Security Solutions, Ann Cohen worked in various financial roles. She was a Staff Accountant at Firestone Financial from 2007 to 2009, where she gained experience in financial documentation. Following this, she served as a Billing Coordinator at Geneva Worldwide for nearly a year. These positions contributed to her expertise in credit control and financial management, which she continues to apply in her current role.
Experience in Customer Service
Ann Cohen began her career in customer service as a Front Desk Associate at Walt Disney World from 1999 to 2001. This early experience in a high-demand environment helped her develop strong communication skills and a customer-focused approach. Her ability to handle customer inquiries and concerns has been instrumental in her roles in financial management, particularly in her current position where she resolves billing issues and enhances customer satisfaction.