Don Jenkins
About Don Jenkins
Don Jenkins is a Customer Support Manager at Kratos Defense and Security Solutions, where he has worked since 2015. With a background in engineering and technical sales, he has over 15 years of experience in customer support roles across various companies in Colorado Springs, Colorado.
Work at Kratos Defense and Security Solutions
Don Jenkins has served as the Customer Support Manager at Kratos Defense and Security Solutions since 2015. His role involves overseeing customer support operations in Colorado Springs, Colorado. With nine years of experience in this position, he focuses on enhancing customer satisfaction and ensuring effective communication between the company and its clients.
Previous Experience in Customer Support
Before joining Kratos Defense and Security Solutions, Don Jenkins worked as a Customer Support Engineer at RT Logic from 2013 to 2015. His responsibilities included providing technical assistance and support to customers. He also held positions as a Field Applications Engineer at Ember Corporation and as a Support Engineer at ZTEC Instruments, where he developed his skills in customer engagement and technical problem-solving.
Educational Background in Electrical Engineering
Don Jenkins earned his Bachelor's Degree in Electrical Engineering from the New Mexico Institute of Mining and Technology. His studies spanned from 1994 to 2000, providing him with a solid foundation in engineering principles that he has applied throughout his career.
Career Progression in Engineering
Don Jenkins began his career as an Electronics Design Engineer at the National Radio Astronomy Observatory, where he worked for four years. He then transitioned to an Applications Engineer role at Salvador Imaging in 2007, a company later acquired by FLIR Systems. This progression highlights his expertise in both engineering and customer support.
Specialization in Technical Sales and Support
Don Jenkins specializes in technical sales and support, demonstrating a strong passion for engaging with customers. His focus on discussing products and problem-solving has been a key aspect of his career, contributing to his effectiveness in customer-facing roles.