Jackson Phillips
About Jackson Phillips
Jackson Phillips is a Technical Product Support Engineer at Kratos Defense and Security Solutions, where he has worked since 2022. He previously served as a Satellite Communications Technician with the 10th Special Forces Group (Airborne) for five years, and he holds a Bachelor of Science in Information Technology from Colorado Technical University.
Work at Kratos Defense and Security Solutions
Jackson Phillips has been employed at Kratos Defense and Security Solutions as a Technical Product Support Engineer since 2022. In this role, he applies his technical expertise to support product development and customer service initiatives. His responsibilities include addressing technical inquiries, troubleshooting issues, and ensuring the effective deployment of products to meet customer needs. His position at Kratos allows him to leverage his background in satellite communications to enhance service delivery.
Experience at 10th Special Forces Group (Airborne)
Prior to joining Kratos Defense and Security Solutions, Jackson Phillips served as a Satellite Communications Technician with the 10th Special Forces Group (Airborne) from 2017 to 2022. During his five years in this role, based in Colorado Springs, Colorado, he gained extensive experience in testing, maintaining, and developing satellite communication equipment. His work supported military operations and ensured reliable communication capabilities in various environments.
Education and Expertise
Jackson Phillips is pursuing a Bachelor of Science in Information Technology at Colorado Technical University, with an expected graduation date in 2025. His academic background complements his practical experience in the field of technology and communications. He also holds a High School Diploma from Western New York Maritime Charter School, which he earned between 2012 and 2016. This educational foundation supports his technical skills and enhances his ability to service global customers effectively.
Technical Skills and Capabilities
Jackson Phillips utilizes a combination of academic knowledge and hands-on experience to provide technical support in his current role. His expertise includes servicing satellite communications equipment, which is critical for global connectivity. He is skilled in troubleshooting and resolving technical issues, ensuring that products meet the necessary operational standards. His background in both military and civilian sectors equips him with a unique perspective on customer service and technical support.