Steven Piper
About Steven Piper
Steven Piper is a Sr. Service Desk Specialist at Kratos Defense and Security Solutions, with extensive experience in IT infrastructure and support. He has worked in various roles in the technology sector, including positions at Xcellenet and Convergent, and holds a CompTIA Security+ CE certification.
Work at Kratos Defense and Security Solutions
Steven Piper has been employed at Kratos Defense and Security Solutions since 2017, serving as a Senior Service Desk Specialist. In this role, he is responsible for providing technical support and managing IT service requests. His position involves troubleshooting issues and ensuring that IT services run smoothly for the organization. Located in Fort Walton Beach, Florida, his contributions support the company's mission in defense and security solutions.
Previous Experience at Convergent
Before joining Kratos Defense and Security Solutions, Steven Piper worked at Convergent from 2001 to 2016 as a Senior Systems Administrator. His tenure lasted 15 years in Alpharetta, Georgia. During this time, he managed multiple Active Directory domains and was responsible for Group Policy, DNS, DHCP, and FTP services. His extensive experience in systems administration contributed to the stability and efficiency of the IT infrastructure.
Technical Skills and Expertise
Steven Piper possesses a diverse range of technical skills in IT infrastructure management. He is proficient in configuring and managing Cisco switches, routers, and ASA devices. Additionally, he has expertise in managing enterprise-level antivirus platforms from vendors such as Symantec, TrendMicro, Sophos, and McAfee. His experience extends to managing backups in both physical and VMware vSphere virtual environments using tools like Netbackup and Veeam.
Education and Certifications
Steven Piper studied Electronics Engineering at Georgia Piedmont Technical College, formerly known as Dekalb Technical College. He holds the CompTIA Security+ CE certification, which demonstrates his knowledge and skills in IT security practices and principles. This educational background and certification support his technical capabilities in the IT field.
Experience with IT Infrastructure Products
Throughout his career, Steven Piper has gained experience with a variety of IT infrastructure products. He has worked with EMC Clariion SAN, EMC Celerra NAS, and Isilon OneFS NAS systems. Additionally, he utilizes network monitoring tools such as WhatsUp Gold and Solarwinds Orion for routine network management and analysis. His familiarity with these technologies enhances his ability to maintain and optimize IT operations.